I have previously cancelled this subscription, as the website become unusable and would not work for me as they had committed to provide. Smilebox charged my credit card for a subscription renewal of $50.87 on. What business in 2022 does not allow you to speak with a live person?!? *************** like this company has been sold and is operating on the edge, with dishonest practices.
#Smilebox program software
This business should disclose the software that is compatible with the program, to save consumers the hassle and the racket Smilebox has going, with auto renewals and a lack of means to communicate with them "live". I wrote back and said I would pursue the refund through **************** and they did write back and they said they would process a refund within **** days. They just cancel the auto-renewal so you won't be charged NEXT TIME. What this means is that they don't refund when you cancel. I cancelled my account and guess what? The next screen says it is cancelled but my subscription will end in January ****.
When I was told Chrome was incompatible, I immediately told them I was cancelling my account. They have a contact form and they promise to reply within 48 hours. There is NO way to get through to this business through social media channels, email or phone. Every business should be required to have a telephone number at which you can reach support. This is not disclosed anywhere and with such a large population of prospective customers being Chrome users, I have to believe they are intentionally not disclosing this. Come to find out, the new version of Chrome is incompatible with their software. It has had glitches from time to time but I have always been able to produce a finished product that was amazing.This year I paid for the premium membership and spent A WEEK of my time continually logging in and trying to create my slideshow, which I am very adept at doing, having done it for many years. I have used this service for at least 7 years to create a holiday slideshow that I use with clients, family and friends. Who cares so little about customer service that they dont even offer a way to speak to them? Not even a freaking bot?! Ironically, *** discovered 2 friends with a similar problem who had to cancel through their budgeting app. I dont want Smilebox, and frankly, I dont trust them. Actually, there is a phone numberwith a recorded message basically saying send an email. I tried to call Smilebox customer service, but they have none. I then saw a charge for $119 on my credit card from Smilebox on February 9. (Oh, but it worked off I wanted to use the service, though no problem with it then!) Finally, by literally treating the site like it was a clicker game, I managed to get the cancellation through on January 24or so I thought.
Unfortunately, the website wouldnt work over the course of the SEVERAL DAYS that I attempted to cancel, not even letting me remove the defunct email address. Smilebox attempted to renew my subscription in January of this year, and I attempted to explain I dont want their service. I then left that job and that email/username is defunct. I made one project using me work email to establish the account. I opened an account with Smilebox two years ago. I implore you to take my complaint seriously and address it promptly to restore my faith in your companys integrity and commitment to customer satisfaction.I attracted phots of before and after 2 rounds of aligners.
#Smilebox program full
I expect a full refund for the ineffective treatment and compensation for the additional time and resources wasted on this unsatisfactory experience. This lack of responsiveness only compounds my frustration and confirms my belief that your smile guarantee is nothing more than false advertising.I demand immediate corrective action to rectify this situation. I have attempted to resolve this issue by reaching out to both a dentist and your customer service department, but regrettably, I have made no progress.Despite my efforts to communicate my concerns with your customer service representatives, I have been met with unhelpful responses and no viable solutions. However, I am deeply disappointed with the results, as my top teeth have become gapped and my bottom row remains crooked.Not only does this outcome fail to meet the standards outlined in your advertising, but it has also led to significant distress and dissatisfaction with your product. I purchased your Direct Smile aligners with high hopes of achieving a perfect smile, as promised by your smile guarantee. I am writing to express my utmost dissatisfaction with the dental services I received from your company.
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